Category Archives for Retention

Silly Season? Think again!

The Christmas and New Year Season is just around the corner. For most businesses, things slow down and people prepare to take time off and travel, perhaps do some home renovation or just relax. People have more time on their hands. You might recall my definition of the three things that characterise today’s customers – […]

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Shockproof your revenue

Most new sales people begin with a high level of prospecting activity. However when success comes and the volume of their business grows, they often turn into ‘order-takers’ and administrators. Working with existing customers and managing orders involves less rejection and negativity but still takes up valuable time. So, unless there is a set process […]

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