I had only twenty minutes to go before the start of a workshop I was presenting. My throat was sore and I desperately wanted a cup of coffee. I have to confess, I’ve become a bit of a coffee snob, so was not willing to just try the first shop available. In fact, I walked past five of them to get to the Gloria Jeans. A few minutes had passed, and I could feel my stress levels rising. I did not want to be late. Of course, there was a person in the queue before me, and today, their transaction seemed to go on. More stress. Finally, I ordered, paid and took a few steps towards the area where I would collect my coffee when it was ready.

To my utter amazement, by the time I reached there, I heard ‘Yesss – 44 seconds!’. The barista, with a big smile on her face, announces my order ‘Pree’! I could have hugged her and paid double the price of the coffee! I walk away relieved, thankful and amazed that it was all done so quickly.

As I hurried to where I was running the workshop, my mind kept playing back the excitement in the barista’s voice, ‘Yesss – 44 seconds!’. She had probably set a goal of 60 seconds to make the coffee and was pumped about the fact that she smashed it. If she did not have a goal, she might have taken longer and cared less about the outcome.

What goals have you set for yourself in the new financial year?

Here are a few things to think about while setting goals:

  • What would you like to achieve in the next few years (business or personal)?
  • To achieve that, what milestones must be crossed this year?
  • What needs to happen, for example with your sales results, to support those milestones?
  • How are you going to achieve those goals?
  • How are you going to measure it?
  • When are you going to start? And finally,
  • How are you going to stay the course?

The difference between dreams and goals is that the latter is written. Having written your goals and action plans, the next important step is to determine how you will measure them. FedEx Corporation is known for the saying “If you can measure it, you can improve it.”

If you are able to break your goals down into milestones, then plan how to achieve them and stay the course, you too will be saying ‘Yesss!’ by the end of this new financial year.

To your success,

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